SHIPPING, EXCHANGES AND RETURNS

SHIPPING:

All orders are handled and shipped from our workshop in Valencia, Spain.

We prepare orders Monday to Friday. It takes us 2 to 8 business days to finish your piece from the order date, and it ships the next business day after the processing day.

Please note that our jewellery is made entirely by hand: we craft each piece with our own hands and put a lot of care and time into every one.

When you place your order, your piece is semi-finished. We do the final polishing and plating once you have ordered, to ensure maximum durability and protection. Silver-finish pieces can be processed and shipped within 24-48 hours (business days). Gold-finish pieces, which we plate as soon as you order and not before, take 3-4 extra days to process.

Pieces with personalised engraving take 3 extra business days to prepare.

We do not ship on weekends or public holidays. During holiday periods and sales seasons, you may have to wait a little longer.

 

Destination Shipping Free from
Spain (mainland) and Portugal €4.50 €180
Balearic Islands €6.90 €180
Canary Islands, Ceuta and Melilla €38 €300
France, Germany, Italy, the Netherlands, Belgium, Austria, Denmark, Luxembourg, Poland €11 €300
Ireland, Greece, Finland, Hungary, Romania and the rest of Eastern Europe €20 €300
Switzerland, Norway, Sweden, USA, Canada, Mexico and others €30 €300
United Kingdom (duties and taxes included) €40 €300

 

RETURNS:

You have 15 days from the day you receive your order to request an exchange or a return.

Exception: pieces with personalised engraving and made-to-measure pieces cannot be exchanged or returned, as they are made especially for you. If you receive a damaged or wrong piece, this exception does not apply (see “Damages and problems” below).

Requesting an exchange or a return is very easy. Just send us an email at nosune.shop@gmail.com with your order number and the reason for the exchange or return.

The item must be in the same condition as when you received it, unused, with its tags and in its original packaging.

If your return is accepted, we will send you a message with instructions on how and where to send your package.

Once we receive and check the returned package, you will be refunded the full price of the returned product (minus shipping costs).

In Spain and Portugal, the shipping costs (€4.50) will be deducted from your refund, unless the jewellery you received is wrong or defective.

For the rest of the world, return shipping is at your own expense. In this case, nos une is not responsible for the loss of packages containing returned products sent to nos une.

Items sent to us without first requesting a return will not be accepted.
Once the deadline has passed, nos une reserves the right to reject the request.


EXCHANGES:

To request a different piece or size:

Exchanging a product is free, except for the shipping cost. Once we receive the package with the product to be exchanged, we will check that the piece is in perfect condition and accept the exchange. At that point you will receive an email with the link to pay for the shipping of your new piece (if you choose a product of equal or higher value).

If you exchange the product for one of lower value, the difference will be refunded to you at that point.

Once you have paid, you will receive your new order within 3-9 business days.


Damages and problems

Please inspect your order when you receive it and contact us immediately if the item is damaged or if you receive the wrong item, so that we can look into the problem and fix it.
Contact us by email (nosune.shop@gmail.com) within 5 days of receiving your order if you received an incorrect or defective product. Include your order number, photos of the items and any references related to the receipt of the package. We will do everything we can to resolve your case as soon as possible.

*Please note that, as stated in the descriptions, our pieces may contain intentional imperfections (dots, cracks, marks) and unique features that make each piece special. We do not offer returns for these characteristics, as they are part of the design and the irregular finish of our pieces.



Refunds
We will notify you once we have received and inspected your return. If approved, you will be refunded automatically to your original payment method. Please remember that your bank or credit card company may take a few days to process and post the refund.

If you have any questions during the process, you can write to us through the chat on the website, by email at nosune.shop@gmail.com or on Instagram at @nosune_